At Flower Delivery Addington, we are dedicated to brightening up your special moments with the freshest flowers available. As your trusted local florist in Addington, serving both households and businesses, we are proud to stand behind our fresh flowers guarantee for every order. Your complete satisfaction is our top priority, and our comprehensive Returns, Refunds & Complaints policy is here to ensure your experience with us is seamless and worry-free.
We take great care in packaging and transporting your flowers to keep them fresh and beautiful. Should your flowers or arrangements arrive damaged or in a condition that is less than perfect, please notify us as soon as possible. We kindly ask that you provide clear photographs of the damage to assist us in assessing the issue. Our team will work quickly to resolve the situation, ensuring you receive the quality you deserve from a local Addington florist you can trust.
Your floral arrangements are crafted with the utmost care and delivered promptly to ensure maximum freshness. Our freshness window guarantees that flowers delivered in Addington will be fresh and beautiful for a minimum of 5 days from the time of delivery, provided care instructions are followed. If you believe your flowers have not met this standard within the freshness window, please let us know so we can make it right.
Your peace of mind matters to us. If your flowers arrive damaged, or if their freshness does not meet our guarantee, we offer flexible solutions for your convenience. Depending on the nature of the issue, you may choose between:
We strive to process all refunds and replacements promptly, typically within 1-3 business days after confirmation of your claim. Our team will keep you informed every step of the way.
We value your feedback and take all complaints seriously. If you have concerns about your order or overall experience, we encourage you to reach out to our dedicated team. Please include your order details and any supporting information when submitting your complaint. We aim to acknowledge all complaints quickly and resolve most issues within 2 business days.
Flower Delivery Addington is proud to serve our local community, providing beautifully fresh flowers and reliable delivery to homes and businesses across Addington. Our reputation as a trusted local florist is built on our commitment to quality, customer satisfaction, and care for our neighbours. When you order from us, rest assured that your flowers are handled with the utmost attention and delivered with pride.
We appreciate the trust you place in Flower Delivery Addington for your floral needs. Should you ever encounter an issue, know that we are here to assist you promptly, ensuring you enjoy the best in fresh flowers, guaranteed and delivered right here in Addington.
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