Welcome to the Terms & Conditions for Flower Delivery Addington, the local specialist for quality floral arrangements delivered across Addington and surrounding areas. These Terms & Conditions ("Terms") govern your use of our website, services, and the purchase of any products from Flower Delivery Addington. By placing an order with us or using our website, you agree to comply with these Terms. Please read them carefully before making a purchase, as they affect your legal rights and obligations.
These Terms & Conditions apply to all orders placed through Flower Delivery Addington’s online platform by customers located in Addington and neighbouring areas. References to “we”, “us”, or “our” refer to Flower Delivery Addington; references to “you”, “your” or “customer” refer to the individual or entity using the service and placing orders. This agreement covers the full range of floral products and delivery services available throughout Addington and its immediate locality.
Our online flower delivery process in Addington is designed to be simple and efficient:
Upon submitting your order, you will receive an order confirmation via your chosen communication method (e.g. on-screen confirmation and/or SMS, subject to your consent and system capability). This confirmation acknowledges receipt of your order but does not constitute our acceptance. Acceptance of your order occurs once we dispatch the products for delivery.
We reserve the right to decline or cancel any order for reasons including, but not limited to, product unavailability, suspicious order activity, or any error or inaccuracy in the product or pricing information. Should we be unable to fulfil your order, we will notify you and, where possible, provide an alternative or refund.
All flowers and products are subject to seasonal availability. While we endeavour to accurately reflect product availability online, certain floral varieties, colours, or accessories may be unavailable at the time of your order due to supply chain or local market factors in Addington. In such cases, we reserve the right to make reasonable substitutions with items of equal or greater value, maintaining the overall style and quality of the arrangement. We will notify you of significant substitutions where practical, but minor adjustments may be carried out at our discretion to ensure timely delivery.
All prices for flowers and related products on our website are quoted in Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) unless otherwise specified. Prices are subject to change without notice but will not affect orders already accepted and confirmed by us. Delivery fees, if applicable, will be displayed during the checkout process before completion of your purchase.
Payment for all orders must be received at the time of order placement. We accept a range of payment methods, typically including most major debit and credit cards (such as Visa, MasterCard, and Maestro). You must ensure the payment details provided are correct, and that adequate funds are available. Orders will not be processed until cleared payment is received in full. We employ secure payment processing systems; however, we do not accept liability for any delays or losses caused by unauthorised access or external disruption, provided we have acted with due care and in accordance with relevant security standards.
Flower Delivery Addington endeavours to deliver all flower orders on the requested delivery date within Addington and the surrounding areas. While we make every reasonable effort to meet delivery deadlines, we cannot guarantee exact delivery times, particularly during busy periods (such as Valentine’s Day, Mother’s Day, and Christmas) or in cases of force majeure (including but not limited to severe weather, strike action, or public events impacting local logistics).
It is your responsibility to provide complete and accurate delivery information, including the recipient’s full name, local address, and contact details. We cannot accept liability for delayed, undelivered, or misdelivered orders where incomplete or incorrect information has been supplied. If delivery is not possible due to recipient absence, we will follow our delivery protocol, which may include leaving the flowers with a neighbour or in a safe place, and notifying either you or the recipient as appropriate.
If you wish to amend or cancel your flower order after submission, please notify us as soon as possible. Due to the perishable nature of flowers and the time-sensitive process involved in arranging and preparing each order, amendment or cancellation requests must be made at least 24 hours prior to the scheduled delivery date for local Addington deliveries.
Unfortunately, orders that are already prepared or dispatched may not be eligible for amendment, cancellation or refund. Where a cancellation is accepted within the permitted timeframes, a full refund will be processed to your original payment method. We reserve the right to apply deduced charges for costs already incurred or for perishable goods that cannot be repurposed or resold.
Due to the highly perishable nature of flowers, refunds or replacements are only provided where flowers arrive in damaged condition, do not match your order, or are otherwise unsuitable. If you believe your delivered flowers do not meet our usual standards for Addington flower delivery, please contact us within 24 hours of delivery, providing clear photographic evidence and details of your order.
Upon verifying your complaint, we may offer a replacement, a partial refund, or another suitable resolution at our discretion. We strive to address all concerns in a timely and professional manner, prioritising excellent service for our customers across Addington and the surrounding area.
As the customer, you are responsible for:
Please note that failure to fulfil these responsibilities may affect our ability to deliver your flowers as requested, or to provide redress in the event of a complaint.
To the extent permitted by law, Flower Delivery Addington accepts no liability for:
Our aggregate liability in respect of any one order is strictly limited to the amount paid by you for the order in question. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, nor for fraudulent misrepresentation, nor any other liability which cannot be excluded by law.
All content, branding, product images, and descriptions featured on Flower Delivery Addington’s website are owned or licensed by us. Use of the website and its content is strictly for personal, non-commercial purposes. Reproduction, adaptation, or distribution of any part of our website for commercial exploitation is prohibited without our prior written consent.
We process personal data in accordance with applicable UK data protection legislation. Information provided by customers as part of the flower ordering process (such as names, addresses, and payment details) is collected and used solely for the purpose of fulfilling orders and providing a quality flower delivery service in Addington and nearby locations. For more detail on how we collect, store and use your data, please refer to our separate privacy policy.
These Terms & Conditions and any disputes or claims arising out of, or in connection with, their subject matter or formation will be governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim arising from or related to these Terms.
We reserve the right to change or update these Terms & Conditions as required by law or to reflect changes in our operating practices. Updated terms will be published on our website and will take immediate effect. Please check our website periodically for updates prior to placing new orders.
If any provision of these Terms is found to be invalid, illegal, or unenforceable in any respect, the remainder of the Terms shall remain in full force and effect. Failure by us to enforce any right or provision at any time shall not constitute a waiver of those rights.
These Terms constitute the entire agreement between you and Flower Delivery Addington with respect to your purchase and use of our online flower delivery services in Addington and nearby areas.
If you have any questions or require further clarification concerning these Terms & Conditions, please use the contact form provided on our website. Your feedback helps us refine our flower delivery service and maintain the high standards that Addington customers expect.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Addington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Addington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
